Refund & Cancellation Policy

TenderWallah (A unit of CivicEase Networks)
Email: tenderwallah@gmail.com
Registered Address: B 808, Emaar EWS LIG Samarth, Sector 7, Saraswan, Gomti Nagar Extension, Lucknow, Uttar Pradesh – 2262002

1. Tender Information Service

Access to live government tender information on our website is provided free of cost. No refunds apply as this is a complimentary browsing service excluding official tender documents.

2. Pay Per Bid Service

Once payment is made for Pay Per Bid Service, an executive initiates support, including document preparation and bid submission assistance.

• Payments are non-refundable after service initiation.
• Cancellation requests must be submitted before support begins to consider any refund on a case-by-case basis.

3. Annual Subscription Service

Subscription fees are payable in advance and provide access to tender alerts, bid support, and registration services as per plan.

• Subscriptions are non-refundable once activated.
• No partial refunds for unused periods.
• Subscribers may cancel future renewals anytime in advance to avoid charges in the next billing cycle.

4. Business Registration Service

Fees charged are for registration facilitation with government authorities.

• Payments are non-refundable once the registration process starts.
• Refunds may be considered only if service is not initiated within 7 business days of payment.

5. General Conditions

• Refunds, if approved, will be processed via the original mode of payment within 7-10 business days.
• Refund requests should be directed to tenderwallah@gmail.com with relevant payment and service details.
• TenderWallah reserves the right to refuse refund requests that do not comply with these terms.

By using our services, customers agree to this Refund and Cancellation Policy. For questions, contact us at tenderwallah@gmail.com.